Casinos classic often have a distinct scent, one strongly associated of tobacco. But as smoking rates decline, casinos are investigating new ways to create inviting atmospheres that attract a wider clientele. Replacing the smell of cigarettes with refreshing aromas could be key to this transformation. Studies suggest that specific scents can influ

Waiting on hold can be a frustrating experience for customers. Unfortunately, long hold times often lead to call abandonment, where customers hang up before reaching a representative. In order to avoid this, businesses must make changes to retain customers while they wait. Offer engaging content, such as music, updates, or even interactive games.